The HSI team is made up of experts in the fields of education, languages and student welfare, and we all share a common goal: to provide the highest level of service to each and every one of our students.

Based in our offices in Brighton, UK and Dublin, Ireland, we are a diverse team with a variety of skills and experience. Some of us have been working on high school study abroad programmes for over 20 years, others are much newer to the education industry but no less passionate about what we do.

Use these pages to ‘meet’ our team, and please feel free to contact any one of us if you would like to know more about who we are, what we do, or how we do it.

Declan Millar

Position: Managing Director

Contact me for:

New Business Partnerships

I have been in this business for over 30 years. I started out as a teacher in Ireland, then a teacher of English in some other countries, and finally as a director in a language school in Dublin – before starting my first company, ETE (Education Through English) in 1988, providing high school programmes in Ireland. Those of you who know me are familiar with what happened after that, but in 2002 I started my new company, HSI, in both Ireland and the UK. I have also been involved in high school operations and start-ups in the US, Canada and Australia.

I love this business and have a great network of friends and colleagues in all corners of the world. I love the impact that a high school experience has on kids and their parents and families.  This keeps me motivated and interested.

I have been fortunate with a great team of colleagues – some have been with me for 30 years and they make my life easier and a lot more enjoyable.

Although I spend a lot of time travelling, I love home life and I play really bad golf when I can.

Tom Reed

Position: International Partnerships Director

Contact me for:

New business partnerships, general programme information and staff training

I look after all of our overseas agency partners. I’m the first point of call for new business partnerships, and I work closely with our existing partners to make sure their sales teams are fully-equipped to successfully advise students who are interested in our programmes.

My goal is to make HSI a valuable partner for any education agency who wants to promote British and Irish teen study programmes.

I’ve been with HSI since 2013, but held a number of similar roles (in very different industries) before then. Having experience in Tech, Consumer Goods and Construction, I can say with confidence that those of us who work in Study Travel are a very lucky bunch!

Joanne Mallon

Position: Operations Manager (Ireland)

Contact me for:

Ireland programme operations

Since graduating from University I have been consistently working in teaching and administration and have taken on a huge variety of roles and duties in arts and education from Assistant, Drama and Theatre Facilitator and Tutor to Manager and Coordinator. Specialising in the social, creative, personal and individual development of young people, I have been working with children, teenagers and adults for twelve years.

For me the child is paramount and I strive everyday to ensure that our students are cared for and are getting the most out of the developmental opportunities that their international experience has to offer!

Rachelle Nelson

Position: Operations Manager (UK)

Contact me for:

UK programme operations

There are many aspects to my role, but it all boils to down to looking after our international students. As soon as a student arrives in the UK, it is my duty to ensure that they have a safe, successful and positive stay for the duration of their programme.

I have been a part of HSI since 2001 and love the small team environment and the people I work with. This role has also given me the opportunity to see more of the country when I visit schools and students.

Living so close to the South Downs, I’m always outdoors. I cycle everywhere and love the sense of freedom I get from exploring this area.


Jane McQueen

Position: Placement Administrator

Contact me for:

Admissions and Placement Support in Ireland

I have a B.Sc in Education Studies – I did my studying in Marino Institute of Education, however since my college is affiliated with Trinity College Dublin I got to have my graduation ceremony in the beautiful Trinity. When I started college I was sure I wanted to do primary school teaching, but after finishing my degree and my subsequent travel experiences that soon changed.

After my final year of college I decided to do a j1 where I lived and worked at Walt Disney World in Florida. I lived with people from all around the world including England, Canada and Hong Kong – and I worked alongside a LOT more. This was when I discovered my love of working with international people.

When I came home I decided to then go to work at Disneyland Paris. Again, I was working with people from different countries while also improving my French language skills – so I understand what it can be like for these students coming to Ireland where English is not their first language.

After spending five years in the hospitality industry I joined High Schools International where I could use my experience working with international students and my degree in Education. I am new to the team here in Ireland, and this is my first job in the area of International Education, but I have been welcomed here with open arms. Usually I am in the office liaising with the agents and schools and assisting with any enquiries, but I will also be looking after Visa appointments and registrations for the students too. I love the variety of my work so far and I can’t wait to see what else my colleagues can teach me here.

Lucy Singh

Position: UK Programme Co-ordinator

Contact me for:

Current students' enquiries and programme operations

My role is so diverse, but it mainly comes down to ensuring that our students programmes run as smoothly as possible and they have the best experience while here in the UK! You can think of me as the link between our agents and the schools but you could also find me organising the everyday needs for our office too.

After gaining a degree in Hospitability and Event Management, I took a step into the travel industry working as a coordinator for educational school trips around the world. I love working with young people and I understand how beneficial this experience is for our students.

I’m a people person who is always smiling. I love to travel and love to eat and drink my way around the world. If I am not watching the latest Sci-fi or Superhero movie, I’ll be on Brighton’s beautiful beach with my friends.

I look forward to hearing from you!

Paul Madden

Position: Finance Manager

Contact me for:

Finance Enquires

My role involves managing agency and student accounts, the day-to-day financial operations of Head Office.  In addition I oversee the area of IT and technical support.

I love working with a small team of people, having been part of larger organisations in the past.  The friendly, supportive environment of HSI makes it easier to get up in the morning and “go to work”.

Before HSI I worked in marketing and corporate affairs with a major international retail chain as well as in my father’s small wholesale business.

I play drums for fun … it keeps me sane!!

Katie Hunt

Position: Student Advisor (Ireland)

Contact me for:

Student Services in Ireland

My name is Katie and I am a student advisor for HSI Ireland. I graduated from Marino Institute of Education (accredited from Trinity College Dublin) in 2015 with a degree in Education Studies. I have always had an interest in working with children of all ages and abilities. I am also a qualified gymnastics coach and began coaching when I was 16 years old. I am a volunteer coach and manage my own group of gymnasts. I have plenty of experience working with children and have done so for many years now, having worked as an afterschool teacher, resource teacher and special needs assistant. I love my role at HSI so far, travelling all around the country meeting new people, visiting the students and their host families, and working in a close-knit team. It’s very diverse and every day is different to the next.

Camilla Croucher

Position: Local Guardian (UK)

Contact me for:

Student services in the UK

I am the Local Guardian in Brighton, I really enjoy this role as I get to meet so many amazing students from so many different countries. I try to match the student to the family as best as possible so that it is an enjoyable and happy experience for both the host family and student.

Valerie Caless

Position: Local Guardian (UK)

Contact me for:

Student services in the UK

I have retired from my job as a teacher some years ago now, but I like to keep in touch with young people. Working for High Schools International gives me a great opportunity to do that. I like to travel (my last holiday was in Uzbekistan), to cook and best of all, to eat! I am addicted to Sudoku and my breakfasts of sourdough toast with home made marmalade. I spend a lot of time with my family and am enjoying seeing my one year old grandson, Joe, grow and develop.